Definitions Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of each. “Agreement” refers to these Terms of Service; “Service” refers to the services that we provide and our Site itself; “Site” refers to our website, bramaservices.com and bramaservices.co.uk; “User” refers to anyone who uses our Service, including general visitors to our Site; “You” refers to you, the person who is entering into this Agreement. Data collected Data storage location Our web servers are hosted in the UK. Our hosting provider Sakura Edge Marketing (provided to by Sub 6 Ltd. parent company of Clook Internet) has sophisticated monitoring capabilities in place to the network and internet services our Site uses from unauthorised use or attempted attacks. For more information on Sub 6 Ltd's Privacy policy click here. Personal Data Our Privacy Policy references the term “personal data”. By this, we mean information that relates to you and allows us to identify you, either directly or indirectly. Your personal data may include ,for example, your name, your contact details, your business name, information relating to your service with us or information on how you use our website or how you interact with us. We collect some personal data from you, for example when you order a service with us, use our website or send us an email or contact us by telephone. We may collect and process the following categories of information about you: Your name and your contact details (email address, telephone number and postal address where applicable) This information may be collected if and when: · you submit a review · you send us a request for a quote via the Site · you send us a message via a contact form on the Site · you communicate with us (for example via emails, letters, calls, or your messages on our online chat service or social media) · you contact us or we contact you · you post to and message us on social media · you give us your feedback · you reply to our requests for feedback, participate in our customer surveys or submit a review Information about how you use our website · you browse our website If you are purchasing as a business we may also ask for your business name and VAT Number if applicable Comments If/ when you leave comments on the Site we collect the data shown in the comments form as well as the IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: Automattic Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment. When you submit a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation. How we use your data To communicate with you and manage our relationship with you occasionally we may need to contact you by email and/or SMS for administrative or operational reasons. These notifications are necessary to perform our contract with you. Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications. We will also use your personal data if we contact you after you have sent us a contact request, filled in a web-form through our website or contacted us on social media. Your opinion is very important to us, so we may send you an email to seek your feedback. We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other customers. To personalise and improve your customer experience We may use your personal data in order to tailor our services to your needs and preferences, and to provide you with a personalised customer experience. For example, if you purchase a window cleaning service with us we may send you offers relevant to this service. We may also collect information on how you use our website, which pages of our website you visit most, which products/ services you search for and (where applicable) for which services you request a quote. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant promotions that we think you may like and benefit from. The services offered to our customers can be influenced by demand. If you choose to receive email marketing from us, we can let you know when new services become available or when there are special offers and promotions. However, you are in control and you can opt-out of these mailings at any time. If you have indicated that you are happy to receive marketing communications from ourselves by specifically opting in we may send you offers and promotions from time to time to keep you updated with company news and offers that you may be interested in. This will only happen should you choose to do so. You have the opportunity to select to receive these communications when you submit a message or quote request via the Site. If you are happy to receive marketing communications, we will provide you with details of new products and services that you may be interested in or offers that you may like. We will never share your contact details and other personal data with third party companies for marketing purposes or otherwise, unless we have obtained your consent to do so. If you do not want to receive marketing communications from us, you can simply tell us so by emailing us at admin@bramaservices.com with the subject message of “Unsubscribe” or by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us. The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development. Where this processing is not required by law, it is done for the legitimate interest of running our business. We do not publish customer testimonials without seeking permission first. This will be done in the form of a personal email to ask whether we can use your comments on our website and/or promo material. Testimonials submitted to business directories or other public websites will be assumed as safe to use without seeking permission first. Third party access to your data We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below: MailChimp If you sign up to our newsletter, using our newsletter form that is hosted by MailChimp (on their server), your email address as well as the marketing reasons to contact you for, will be stored by MailChimp. You have to give explicit consent to all marketing means you want us to use to contact you. For more information on MailChimp’s privacy policy, please see here: MailChimp Privacy Policy. Release of your data for legal purposes At times it may become necessary or desirable to us, for legal purposes, to release your information in response to a request from a government agency. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with UK laws and/or the laws of the country you reside in. Your data rights GDPR It is our intent to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal. The data protection framework gives you many rights, including: If you have left comments or contacted us via a contact for on the Site, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You also have the right to request restriction of processing, or to object to processing, as well as the right to data portability. If you want to exercise any of your rights, please email us at admin@bramaservices.com and we’ll do our best to help. You also have the right to lodge a complaint about our processing of your personal data with the Information Commissioner’s Office, but we very much hope you will talk to us and give us the chance to fix any problems first. We will reply to all requests within one month of receipt. If requests are complex we reserve the right to extend the period of response by a further two months. Customer records, accountancy and product/ service details, will be held for as long as is reasonably required as per the original contract or else as required by law. Third party websites We may post links to third party websites on this site. Brama Services Ltd does not screen these third party websites for privacy or security compliance and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. We bear no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links. Embedded Content Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we currently or may choose to use in the future on our Site: Facebook The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy. Twitter We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy. YouTube We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy. Google Analytics We use Google Analytics on our site for reporting of site usage. This helps us analyse data about webpage traffic, and improve our website by tailoring it to customer needs. We use this information for statistical analysis purposes. For this purpose, we use Google Analytics. Google Analytics generates statistical and other information about website use, by means of cookies, which are stored on users’ computers. The information generated, relating to our website, is used to create reports about the use of the website. Google will store and use this information. View Google’s privacy policy. If you would like to opt-out of Google Analytics monitoring your behaviour on our site please use this link: Google Analytics Opt-out. Cookies This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser. Necessary cookies (all site visitors) PHPSESSID: To identify your unique session on the website. Analytical cookies ‘_ga’, ‘_gid’: Analytical cookies may be used for us to better craft the user experience based on your page view experiences. Non mandatory cookies privacy_embeds: Saves preference on which embeds you would like to allow during browsing our site. This cookie will only be used, if you decide to opt-in to one or more third party embed services. Security measures We use strong SSL security on our website. Our Site Security Certificates are issued from the 2048 bit GlobalSign Root Certificate - one of the longest operating and most trusted Authorities in the world. A 256 bit encryption strength exists between you and our website - the strongest in use today. Amendments We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.